# Refund policy

Last updated 2 November 2026

## If your eSIM was not delivered

If your order failed and the eSIM was not delivered, you get a full refund to the original payment method.

## Delivered but not installed

If the eSIM was delivered but you have not installed or activated it, you can cancel within 30 days of purchase and get a refund. We may deduct a cancellation fee of up to 5% of the price or ₪100, whichever is lower, as Israeli law permits.

## After installation

Once the eSIM has been installed or has connected to a network, the digital service has been supplied and cannot be refunded.

The exception is a service that did not work as described. In that case contact us with the order number and we will review it.

## How to ask

Email support@simorago.com with your order number. We reply by email. Refunds go to the original payment method.

Source: https://simorago.com/en/refund