# Support

## Will my phone work?

Your handset must be eSIM-capable and carrier-unlocked. Check this before you fly: an unlock can take more than a day to arrange with your carrier.

## Installing your eSIM

We email a link to your install page, which shows the QR code, to the address you entered at checkout.

- Install the eSIM at home on your own Wi-Fi, before you board. Airport Wi-Fi often needs an email confirmation you cannot open without data.
- On landing, turn Data Roaming on for the eSIM line and turn mobile data off for your home line.
- Allow a minute or two after leaving airplane mode for the phone to register on a local partner network. Each plan page lists the networks it can use.

## If something goes wrong

Email support@simorago.com with your order number and what you see on the phone. If a payment needed a manual check, we email the address you entered, and you will not be charged twice.

Refunds are covered in the refund policy.

Source: https://simorago.com/en/support