Refund policy

If your eSIM was not delivered

If your order failed and the eSIM was not delivered, you get a full refund to the original payment method.

Delivered but not installed

If the eSIM was delivered but you have not installed or activated it, you can cancel within 30 days of purchase and get a refund. We may deduct a cancellation fee of up to 5% of the price or ₪100, whichever is lower, as Israeli law permits.

After installation

Once the eSIM has been installed or has connected to a network, the digital service has been supplied and cannot be refunded.

The exception is a service that did not work as described. In that case contact us with the order number and we will review it.

How to ask

Email support@simorago.com with your order number. We reply by email. Refunds go to the original payment method.